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Legal

Refund Policy

Last updated: March 1, 2026  ·  We're fair — if we didn't deliver, you don't pay.

Our Commitment

We keep this policy simple and transparent so you know exactly where you stand before you pay. Our money-back guarantee covers one specific case: cancelling before your order enters the humanization pipeline. If a delivery falls below our 80% human-detection passing threshold, we credit your account with the words back — no cash refund, but the order doesn't cost you the word allowance.

Our passing threshold

We consider ≥80% human on the major detectors (GPTZero, Turnitin, Copyleaks, Originality.ai, ZeroGPT) as a passing delivery. Anything that comes back below 80% qualifies for a word-count credit — we refund the words consumed by that order back into your monthly allowance so you can re-run it. We do not issue cash refunds for under-threshold deliveries; the credit lets you re-submit without burning your quota.

Refund Scenarios

Order not yet entered the pipeline
You changed your mind before processing started. Request a cancellation and we'll refund 100% — no questions asked.
Full refund
Order is in progress — you want to cancel
The humanization pipeline has already started running. We'll refund 50% of the order price to cover the compute cost incurred so far.
50% refund
Delivered content scores below 80% human
Our verification threshold is ≥80% human on the major detectors. If a delivery comes back under that, you get a word-count credit equal to the order's word count, returned to your monthly allowance. This is not a cash refund — it's a free re-run.
Word credit
Order not delivered within twice the stated turnaround time
If we're significantly late and you no longer need the content, we'll refund you in full.
Full refund
Content delivered — you don't like the rewrite
Humanization is a transformation of your submitted text. If the delivered output passed our detector verification, the order is considered complete and no refund is available based on stylistic preference. We do not run revision rounds.
No refund
Terms of Service violation
If an order is found to violate our Terms of Service (including our Acceptable Use Policy), the order will be cancelled and no refund will be issued.
No refund

How to Request a Refund

To request a refund:

We aim to respond to all refund requests within 24 hours (business days). Approved refunds are processed immediately and typically appear on your statement within 5–10 business days, depending on your card issuer.

No Revisions

Humanizely is an automated pipeline, not an editor-for-hire. We don't operate revision rounds. Every delivery is a one-shot transformation of your submitted text — verified against the major detectors before it lands in your dashboard. If verification fails, you get a refund (see above). If you want a different stylistic outcome, the recommended path is to resubmit a new order with revised source text.

Chargebacks

We ask that you contact us at support@humanizely.co before initiating a chargeback with your card issuer. In most cases we can resolve the issue faster than a chargeback dispute process allows.

Initiating a chargeback without first contacting us constitutes a breach of these terms and may result in account suspension.

Questions

If you have any questions about this policy, email us at support@humanizely.co. We're a small team and we care about getting things right.